Making WordPress.org

Opened 4 years ago

Last modified 2 years ago

#1209 new enhancement

Reduce support questions being asked in Slack by adding a Featured box suggesting support options

Reported by: Varantain Owned by:
Milestone: Priority: normal
Component: Slack & IRC Keywords:


We've been getting a number of support questions in the various Slack channels. There's a possibility that people are mistaking Slack for a support channel, since the only mention of its purpose is hidden in the middle of the signup page:

The #wordpress support IRC channel will continue on. Slack will be used for contributing to the WordPress project, be it code, design, documentation, etc.

There's also a header titled I need help, which might add to our users' confusion.

I'd suggest adding a box of text, just below the WordPress and Slack logos, with our various support options. I've drafted a piece of text that could be used for this purpose:

Looking for help?
The Slack team is for the various contributors to the WordPress community (coders, designers, documentation writers, support volunteers, and meetup event organizers) to discuss how they'll be able to make WordPress better.
Your first stop should always be our documentation, where you’ll find information on everything from installing WordPress for the first time to creating your own themes and plugins. If you still have questions to ask, try our support forums, or the #wordpress IRC channel on irc.freenode.net.

Change History (2)

#1 @netweb
4 years ago

Related/Duplicate: #1382

#2 @melchoyce
2 years ago

Related: #2843

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