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Making WordPress.org

Opened 2 years ago

Last modified 10 months ago

#2843 new enhancement

Slack: Add ?support Slackbot auto-response

Reported by: melchoyce Owned by:
Milestone: Priority: normal
Component: Slack & IRC Keywords:
Cc:

Description

We get a lot of people on Slack asking for support. I think it would be helpful to create a ?support Slack auto-response with a friendly reply directing people to the support forums. Maybe:

Welcome to the Making WordPress slack! This Slack is for discussion related to the creation of WordPress itself. For general support or questions, please check out the WordPress.org support forums https://wordpress.org/support/ or IRC https://make.wordpress.org/support/irc-support-channel/.

(Need some smoothing)

Change History (8)

#1 @casiepa
2 years ago

You could also help them getting to their locals slacks. Something like :
Or find a local slack (https://make.wordpress.org/polyglots/handbook/about/teams/local-slacks/) and ask your question there if it's related to something local.

Another frequent question is about jobs. My standard response:
Hi there, for job postings, please use one of the resources such as jobs.wordpress.net or jetpack.pro. Or find a local slack (https://make.wordpress.org/polyglots/handbook/about/teams/local-slacks/) and look for a job channel.
So that could be a ?jobs or something

#2 @netweb
2 years ago

This has been brought up multiple times and the general consensus is to not add a Slack bot for this

https://wordpress.slack.com/archives/C02RQBWTW/p1484646847005814

  • https://cldup.com/oyJKG1d11k.png

There's a few more instances through my search foo was unable to find them :(

#3 @melchoyce
2 years ago

I don't think we need a bot, just a manually-triggered Slack auto-response.

#4 @melchoyce
2 years ago

How about we try this out and see how it works? It's manually triggered, so if you don't want to use it, you don't have to. :) Just need a Slack admin to add it to https://wordpress.slack.com/customize/slackbot.

#5 @melchoyce
2 years ago

Related: #1209

#6 @netweb
18 months ago

Related: #3482

#7 @netweb
10 months ago

#3898 was marked as a duplicate.

#8 @garrett-eclipse
10 months ago

This would be nice, I agree with @melchoyce it should be a manual-trigger and not a bot as they can provide the @username to make it personalized.

Most times the community response on these requests is great. But often language barriers or even complete lack of response can lead to confusion and frustration by the WP user requesting support and leaving feeling like they were _doing_it_wrong.

And looking up the links for those support links every time takes a minute where the trigger can be done in a second.

Thanks for reading me.

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