WordPress.org

Making WordPress.org

Opened 3 years ago

Closed 11 months ago

#1858 closed enhancement (duplicate)

Tickets page should have a big "New ticket" button.

Reported by: magicroundabout Owned by:
Milestone: Priority: normal
Component: Trac Keywords:
Cc:

Description

I'm at WordCamp Brighton Contributor Day. Kinda pretending I'm a newbie dev (when actually, I'm one step above newbie)

I want to raise trac tickets.

I go to the handbook to find out how to raise tickets. Let's say I'm on: https://make.wordpress.org/core/handbook/testing/reporting-bugs/

I then decide that I'm happy with the process and want to begin.

I remember seeing a big blue "Raise ticket button". You see this on https://core.trac.wordpress.org/

https://cldup.com/Cmrm9qTJvZ.png

Wondering how I get to this button, I click "Tickets", which seems like the obvious place to go to raise a ticket.

https://cldup.com/JkMVeGWMSr.png

When I click this there is no clear option to raise a ticket. It IS further down the screen, but the cognitive load required to get to that point is pretty high.

https://cldup.com/jsftV4x1fV.png

I'd like to suggest that the big blue button be added to the top-level tickets screen.

I had considered that maybe the additional friction/congitive load required to open a new ticket on the tickets page was intentional: we want you to have to think before raising a ticket. But this is not consistent with the big blue button on core.track.wordpress.org

Could we at least strive for consistency? Either use the blue button in places you might want to raise a ticket, or not use it?

And yes, I know (now) that there's a page-with-pencil icon for new tickets. But this is far from obvious:

https://cldup.com/eH5t386EDn.png

Change History (2)

#1 @SergeyBiryukov
3 years ago

Related/duplicate: #499

#2 @tellyworth
11 months ago

  • Resolution set to duplicate
  • Status changed from new to closed

Best to continue any further discussion of this in #499, as there have been more recent developments there.

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