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#2735 closed defect (bug) (fixed)

Support Forums: Committers can't mark plugin threads resolved

Reported by:	Shelob9	Owned by:
Priority:	high	Milestone:
Component:	Support Forums	Keywords:
Cc:

Description

Both the "Reply and mark resolved" and the status update form in the sidebar are missing for me. This is an essential tool for organizing support, please restore this functionality.

Change History (8)

#1 @Shelob9
9 years ago

Priority highest omg bbq → normal

Might be related to my account. I can mark threads resolved in Pods, where I am a contributor, but not in Caldera Forms, where I am the plugin author. I can in other plugins I am a contributor to.

#2 @Ipstenu
9 years ago

Priority normal → highest omg bbq
Resolution → duplicate
Status new → closed

Duplicate of #2699.

That is. Only contributors can close tickets as resolved. We're talking about a new role though!

#3 @Ipstenu
9 years ago

Component General → Support Forums
Priority highest omg bbq → high
Resolution duplicate
Status closed → reopened
Summary Ability to mark support tickets as resolved is missing form plugin support forum → Support Forums: Committers can't mark plugin threads resolved

Okay this was misrepresented due to a misunderstanding of the roles. It's confusing.

If you have COMMIT access, it supersedes everything else. Josh has commit access on all the plugins, but on ONE he was not able to change a post status to resolved.

The current issue is that two (to date) committers of plugins have not been able to mark posts as resolved. In ONE case, the fix was to remove his commit access and restore it.