Opened 10 years ago

Closed 10 years ago

#296 closed enhancement (fixed)

Prevent re-opening a ticket closed as fixed on a closed milestone

Reported by: nacin's profile nacin Owned by: nacin's profile nacin
Milestone: Priority: normal
Component: Trac Keywords: needs-patch


This comes up sometimes on Core Trac. Someone disagrees with a change, or finds a change to be incomplete or buggy, or has an additional suggestion for a change. They then re-open the ticket. The problem is, the ticket is already closed as "fixed," and on a completed milestone. Someone has to then come along and ask them to make a new ticket (usually with the same exact information as their comment), which is annoying for everyone involved.

We should prevent tickets from being re-opened when they are closed on a completed milestone. This isn't particularly easy to do via configuration or templating, but a little JS seems like it'll handle this situation perfectly fine.

I think we could also place a box on the bottom of the ticket (possibly next to a visually disabled "reopen" option) to create a new ticket instead, referencing this one in the process.

Bug gardeners should still be able to re-open a ticket.

Change History (1)

#1 @nacin
10 years ago

  • Owner set to nacin
  • Resolution set to fixed
  • Status changed from new to closed

In 319:

Trac: Point users to open new tickets when they comment on old tickets. fixes #296.

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