Making WordPress.org

Opened 5 years ago

Last modified 11 months ago

#3603 new enhancement

Send email to comment authors when a comment is deleted or approved.

Reported by: keesiemeijer's profile keesiemeijer Owned by:
Milestone: Priority: normal
Component: Developer Hub Keywords:
Cc:

Description

Comment authors should get an email if their comment is deleted or approved. This adds transparency to why (and when) an admin has approved or deleted their comment. A simple thank you email could be send if a comment is approved.

When deleting a comment the default email text could outline the possible reasons why it was deleted.

  • comment issue is resolved and is no longer relevant to the documentation
  • comment is a support question. (please open a forum topic)
  • comment is not adding to the documentation or is a duplicate comment.
  • comment code contains errors or is broken
  • comment code not adhering to code standards
  • comment contains self-promotion or spam

Admins should be able to edit the default email text(s) when they approve or delete a note.
Comment authors should be able to opt out of these emails in their profile page.

Change History (3)

This ticket was mentioned in Slack in #docs by tellyworth. View the logs.


11 months ago

#2 @audrasjb
11 months ago

As one of the moderator of User contributed notes, I'd really like this suggestion.
The listed use cases look great to me.

Comment authors should be able to opt out of these emails in their profile page.

I don't think it's necessary since each notification is only related to one comment, sent by the user. But maybe we could add a sentence on the comment form to describe the validation process.

#3 @dd32
11 months ago

Comment authors should get an email if their comment is deleted

I guess the intention here is transparency, but, comments being hidden from view that someone left years ago don't necessarily warrant them being told about it IMHO.

A recent comment, where it should've been a Bug report or support forum request yes, but outdated content, without an easy way for the original author to update it (if even viable) seems like it'll just cause more problems than benefits.

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