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Opened 2 years ago

Closed 4 months ago

Last modified 4 months ago

#3730 closed enhancement (fixed)

Handle users expectation about responding to email notifications

Reported by: tobifjellner Owned by: obenland
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

Several social networks now have functions that allow users to comment by simply responding via email to notifications they received.

I just had a user in the Swedish support forum comment that she first responded via email, but it didn't work.

It would be good to address this expectation:
Either by actually providing the possibility to comment/respond to topic by replying to an email.

But since that's not too easily done, we could at least try to set more specific expectations.

In the following two functions:
replace_forum_subscription_mail_message()
replace_topic_subscription_mail_message()

We could expand the substring:
"Login and visit the topic to unsubscribe from these emails."
into
"Login and visit the topic to reply to the topic or unsubscribe from these emails. Note that responding to this notification has no effect."

Attachments (2)

Screen Shot 2020-08-13 at 11.41.20.jpeg (96.5 KB) - added by noisysocks 4 months ago.
Screen Shot 2020-08-13 at 12.12.16 pm.png (117.1 KB) - added by dd32 4 months ago.

Download all attachments as: .zip

Change History (11)

This ticket was mentioned in Slack in #forums by tobifjellner. View the logs.


2 years ago

#2 @sterndata
2 years ago

"Login and visit the topic to reply to the topic or unsubscribe from these emails. Note that replying to this email has no effect."

This ticket was mentioned in Slack in #forums by tobifjellner. View the logs.


2 years ago

#4 @Clorith
2 years ago

Seems like a quick win that makes sense to include, many users these days are unfamiliar with the noreply@ concept, and we never state anywhere that you can't respond directly.

#5 @obenland
2 years ago

  • Owner set to obenland
  • Resolution set to fixed
  • Status changed from new to closed

In 7560:

BBP: Make clear that replying to emails won't work.

Props tobifjellner, sterndata.
Fixes #3730.

#6 @noisysocks
4 months ago

  • Resolution fixed deleted
  • Status changed from closed to reopened

I think this has regressed. Emails from the WordPress.org Forums don't contain anything to indicate that you can't reply to the email which is confusing for users (including myself who just got caught out by this :D) See attached screenshot.

#7 @dd32
4 months ago

I don't think has regressed as such, it's just that this is an individual topic subscription and not a term/tag/plugin/theme subscription email, and that was never updated.

#8 @dd32
4 months ago

  • Resolution set to fixed
  • Status changed from reopened to closed

In 10158:

Support Forum: Add a "you can't reply to this email" note to topic subscription notifications.

Fixes #3730.

#9 @iandunn
4 months ago

I think it'd also be good to bounce any emails sent to noreply@, since people don't read email.

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