WordPress.org

Making WordPress.org

#3730 closed enhancement (fixed)

Handle users expectation about responding to email notifications

Reported by: tobifjellner Owned by: obenland
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

Several social networks now have functions that allow users to comment by simply responding via email to notifications they received.

I just had a user in the Swedish support forum comment that she first responded via email, but it didn't work.

It would be good to address this expectation:
Either by actually providing the possibility to comment/respond to topic by replying to an email.

But since that's not too easily done, we could at least try to set more specific expectations.

In the following two functions:
replace_forum_subscription_mail_message()
replace_topic_subscription_mail_message()

We could expand the substring:
"Login and visit the topic to unsubscribe from these emails."
into
"Login and visit the topic to reply to the topic or unsubscribe from these emails. Note that responding to this notification has no effect."

Change History (5)

This ticket was mentioned in Slack in #forums by tobifjellner. View the logs.


12 months ago

#2 @sterndata
12 months ago

"Login and visit the topic to reply to the topic or unsubscribe from these emails. Note that replying to this email has no effect."

This ticket was mentioned in Slack in #forums by tobifjellner. View the logs.


12 months ago

#4 @Clorith
12 months ago

Seems like a quick win that makes sense to include, many users these days are unfamiliar with the noreply@ concept, and we never state anywhere that you can't respond directly.

#5 @obenland
12 months ago

  • Owner set to obenland
  • Resolution set to fixed
  • Status changed from new to closed

In 7560:

BBP: Make clear that replying to emails won't work.

Props tobifjellner, sterndata.
Fixes #3730.

Note: See TracTickets for help on using tickets.