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Opened 10 months ago

Closed 10 months ago

Last modified 10 months ago

#5035 closed defect (fixed)

Paypal error: You are over a timelimit to perform a refund on this transaction

Reported by: SamSuresh Owned by:
Milestone: Priority: high
Component: WordCamp Site & Plugins Keywords:
Cc:

Description

Paypal error: You are over a timelimit to perform a refund on this transaction

We are facing this issue when attendees trying to request a refund for WordCamp Asia 2020.

Can you please check if this is something within your capacity to fix?

Attachments (1)

Screen Shot 2020-02-12 at 10.58.52 PM (1).png (58.4 KB) - added by SamSuresh 10 months ago.

Download all attachments as: .zip

Change History (5)

#1 @SamSuresh
10 months ago

(Ignore first attachment)

#2 @dd32
10 months ago

  • Component changed from General to WordCamp Site & Plugins

I've removed the incorrect screenshot :)

Paypal has a built-in 180 day refund limit, I'm not sure if that's something the WordCamp team can work around (It's a hard-coded Paypal API limitation AFAIK, Paypal might be able to change it on a per-account basis, I don't know).

I've passed this ticket onto the WordCamp team with the hope that they'll be able to work through it with the team though.. But given the nature of the issue, this is something better off worked out directly with your WordCamp Central contacts than Meta tickets.

#3 @coreymckrill
10 months ago

  • Component changed from WordCamp Site & Plugins to General
  • Resolution set to fixed
  • Status changed from new to closed

@SamSuresh for people who purchased their ticket more than 180 days ago, they'll need to email support@… and include the email address they used to purchase their ticket. Someone can then verify the original transaction and manually send them a refund.

#4 @coreymckrill
10 months ago

  • Component changed from General to WordCamp Site & Plugins
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