Opened 3 years ago

Closed 3 years ago

Last modified 3 years ago

#5857 closed defect (bug) (fixed)

Profile update issue

Reported by: ashfame's profile ashfame Owned by:
Milestone: Priority: normal
Component: Profiles Keywords:


When I try to edit my profile on it throws an error: There was a problem updating some of your profile information. Please try again. irrespective of what field I try to update or even if I just try to update it without making any change.

Attachments (1)

screenshot-2021-07-23-at-8.16.17-pm.webp (85.0 KB) - added by ashfame 3 years ago.

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Change History (3)

#1 @Otto42
3 years ago

  • Resolution set to fixed
  • Status changed from new to closed

This happens when Akismet doesn't like the update you're trying to make and marks it as spam.

When this happens, an administrator or some other person in the #meta channel can manually mark your account as not-spam and it should allow you to update the profile again... unless you're actually putting in spam, in which case Akismet will go back to marking it as such.

In any case, I have unspammed your profile, and you should be able to edit it again.

#2 @gregsullivan
3 years ago

I encountered this issue as well. My username is @gregsullivan, and the name field had been autofilled as gregsullivan. When I tried to save without changes, or simply to add my location and website address, I received the error message. However, changing the name field to "Greg Sullivan" solved the problem, as did entering content in the "About Me" section. (The latter working without needing to do the former.)

In my case, I think my username, name, and github account all being set to gregsullivan combined with my email address being alongside very little other content being present overloaded some kind of duplicate keyword check that Akismet is doing. I didn't need to contact anyone, only to reduce the repetition of my username as a percentage of my profile content.

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