Plugin Author Cannot Reply to Support Threads

[PixelYourSite]

Hi, I’m the plugin author of PixelYourSite, using the account PixelYourSite.

This account has commit access, is listed as the plugin author, and manages plugin updates. However, when I try to reply to support threads on the plugin’s forum (that I did not start), I get the message:

“You cannot reply to this topic.”

This happens for all topics, and I’ve confirmed I’m logged into the correct account.

Can you please check if there’s a permissions issue or something wrong with how my account is linked to the plugin?

Thanks in advance!

[dd32]

Hi @PixelYourSite,

This is intentional.

Company accounts cannot use the forums, per the forum guidelines.

Please create an individual support rep for the plugin instead, or use a personal name on the account.

For further details, please read the forum guidelines and/or #7925

[Otto42]

Also see: ​https://make.wordpress.org/support/2025/03/about-the-spectator-role-in-the-wordpress-support-forums/