Opened 5 weeks ago
Last modified 5 weeks ago
#8141 new defect (bug)
Missing “Login” option on plugin support pages with no topics
| Reported by: |
|
Owned by: | |
|---|---|---|---|
| Milestone: | Priority: | normal | |
| Component: | Support Forums | Keywords: | has-patch |
| Cc: |
Description
Hi Team,
I noticed a small usability issue on plugin support pages in the WordPress.org directory.
When a plugin already has support topics and the user is not logged in, the page correctly displays a “Login to Create Topic” button (example: https://wordpress.org/support/plugin/post-url-qr-code/ — screenshot: https://prnt.sc/0aWBD-WdVmEv
).
However, when a plugin has no topics at all, the page shows the message:
"No topics found. Select another view or start a new post."
Example: https://wordpress.org/support/plugin/smart-password-protect/
Screenshot: https://prnt.sc/Bk36d0E5DI77
The issue is:
There is no login link or button shown in this state, so logged-out users have no clear path to log in and create the first support topic.
Suggestion:
It would be great if a “Login to Create Topic” button (or at least a login text/link) could be added in this “no topics found” view — similar to what appears on the plugin submission page (example: https://prnt.sc/cfv08p19L8Em
).
Even adding something like:
"No topics found. Select another view or start a new post. Please log in first."
with a login link would help improve user experience.
This small addition would make the support flow more consistent and more user-friendly.
Thank you!
Attachments (3)
Change History (7)
#1
@
5 weeks ago
- Component changed from Plugin Directory to Support Forums
- Priority changed from high to normal
#2
@
5 weeks ago
Thanks everyone! 👋
I've attached a small enhancement to this template.
For logged-in users, the existing message remains unchanged.
For logged-out users, the patch adds a login call-to-action, using wp_login_url( bbp_get_forum_permalink() ) to ensure they return to the correct forum after authentication.
This should make the flow clearer for visitors who try to start a new topic without being logged in.
Happy to adjust anything if needed. 🙂
This ticket was mentioned in PR #533 on WordPress/wordpress.org by @manhphucofficial.
5 weeks ago
#3
- Keywords has-patch added
This PR adds a small usability improvement to the Support Forums theme by showing a login call-to-action when no topics are found.
### What’s changed?
- Logged-in users continue to see the original message: “No topics found. Select another view or start a new post.”
- Logged-out users now see a friendly prompt with a login link and an automatic redirect back to the same forum after logging in.
### Why?
Some users attempt to start a topic without noticing that they are logged out. This update provides a clearer path forward and improves the overall user experience with minimal impact to existing behavior.
### Related ticket
https://meta.trac.wordpress.org/ticket/8141
Happy to adjust anything if needed — wording, formatting, or approach. 🙂
#4
@
5 weeks ago
A quick follow-up 😊
A corresponding GitHub PR is also available here, in case it's helpful for reviewing:
https://github.com/WordPress/wordpress.org/pull/533
Happy to refine the patch or wording in any way that works best. Thanks everyone!
Adds a login call-to-action for logged-out users when no topics are found. Logged-in users continue to see the original message. The login URL includes a redirect back to the forum. Fixes #8141.