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Opened 5 years ago

Closed 2 years ago

#832 closed enhancement (fixed)

remove resolved topics from the no reply section in forums

Reported by: kidsguide Owned by: SergeyBiryukov
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

Remove the resolved topics in the no reply section in the support forum. If they are resolved then they don't need a reply.

Change History (8)

#1 @kidsguide
4 years ago

  • Resolution set to duplicate
  • Status changed from new to closed

Duplicate of #888.

#2 @macmanx
4 years ago

  • Resolution duplicate deleted
  • Status changed from closed to reopened

Re-opening, it's not really a duplicate, and it would be nice to have too. :)

This ticket was mentioned in Slack in #forums by matthew. View the logs.


4 years ago

#4 in reply to: ↑ description ; follow-up: @SergeyBiryukov
3 years ago

Replying to kidsguide:

If they are resolved then they don't need a reply.

Are there generally a lot of resolved topics in "No Replies" view? Personally, I think that asking the author to share the solution would be better long-term than leaving the topic as is.

#5 in reply to: ↑ 4 @kidsguide
3 years ago

Replying to SergeyBiryukov:

Are there generally a lot of resolved topics in "No Replies" view? Personally, I think that asking the author to share the solution would be better long-term than leaving the topic as is.

There are usually no more then 5 to 10 resolved topics in the No Replies section at once. I agree with you, it would be a better solution if we get the authors to share their solution before they resolve a thread with no replies.

#6 @SergeyBiryukov
2 years ago

#2942 was marked as a duplicate.

#7 @SergeyBiryukov
2 years ago

  • Owner set to SergeyBiryukov
  • Status changed from reopened to accepted

#8 @SergeyBiryukov
2 years ago

  • Resolution set to fixed
  • Status changed from accepted to closed

In 5634:

Support Forums: Remove resolved topics from "No Replies" view.

Fixes #832.

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