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Opened 4 years ago

Closed 21 months ago

#1307 closed defect (maybelater)

Plugin Directory: Counts for support threads and reviews not updating properly

Reported by: simonwheatley Owned by: Otto42
Milestone: Priority: normal
Component: Plugin Directory Keywords: needs-patch
Cc:

Description (last modified by netweb)

Migrated from: https://core.trac.wordpress.org/ticket/24529

On one of my plugins, I had "0 of 1 support threads in the last two months have been resolved".

Then I answered a thread from 3 months ago, and now have "1 of 1 support threads in the last two months have been resolved" I think I should have either "1 of 2 support threads in the last two months have been resolved" (counting all threads with activity in the last 2 months) or "0 of 1 support threads in the last two months have been resolved" (counting all threads which started in the last 2 months).

Change History (12)

#1 @netweb
4 years ago

  • Description modified (diff)
  • Reporter changed from chriscct7 to simonwheatley

Restored original ticket formatting for improved readability.

#2 @SergeyBiryukov
4 years ago

  • Keywords needs-patch removed

Removing 'needs-patch' from components that are not open sourced yet, to help focus on tickets that actually need a patch.

This ticket was mentioned in Slack in #meta by sam. View the logs.


3 years ago

#4 follow-up: @ocean90
3 years ago

  • Keywords needs-testing added

Is this still happening? Any example plugins?

#5 @dd32
3 years ago

Due to the way this is tracked, it's very easy to trigger once invalid data is in there.

The support forum can't easily know how many threads it's got for a plugin (The count query is super expensive).

The new plugin directory *may* be better than the existing one here, but it could also make it several orders of magnitude easier to trigger, I think we'll have to wait and see.

#6 @Ipstenu
2 years ago

  • Keywords needs-patch added; needs-testing removed
  • Summary changed from Mistaken count on plugin support threads to Plugin Directory: Counts for support threads and reviews not updating properly

The counts are all off.

If you spam a support ticket, for example, or a review, it keeps the scores in the sidebar.

The reviews vanish from the page, though, so that's okay. This is still the case on the new directory.

This ticket was mentioned in Slack in #meta by ipstenu. View the logs.


2 years ago

This ticket was mentioned in Slack in #forums by ipstenu. View the logs.


2 years ago

#9 @Otto42
2 years ago

  • Owner set to Otto42
  • Status changed from new to accepted

#10 in reply to: ↑ 4 @drmosko
2 years ago

Replying to ocean90:

Is this still happening? Any example plugins?

Hi,
exp : https://wordpress.org/plugins/wp-shabbat/

This ticket was mentioned in Slack in #meta by sergey. View the logs.


2 years ago

#12 @tellyworth
21 months ago

  • Resolution set to maybelater
  • Status changed from accepted to closed
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