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Opened 2 years ago

Closed 2 years ago

#2530 closed enhancement (fixed)

Support Theme: Add theme and plugin references to yellow section above post form

Reported by: zoonini Owned by: SergeyBiryukov
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

Since the new note about where to post theme- and plugin-specific questions was added in #2357, support volunteers have found a small, but not significant, reduction in those types of questions in the other forums like Fixing WordPress.

https://cldup.com/P7QwfO54dJ.png

We'd like to try adding a similar notice in the yellow box above the post form. We're not sure how much effect it'll have on posts going in the wrong place, but we figure it can't hurt.

Here's a mockup; I added the words "Don't post here – instead" for emphasis.

https://cldup.com/E0VbIGsBwZ.png

Discussed in today's support team meeting.

Change History (6)

This ticket was mentioned in Slack in #forums by zoonini. View the logs.


2 years ago

#2 @SergeyBiryukov
2 years ago

  • Owner set to SergeyBiryukov
  • Resolution set to fixed
  • Status changed from new to closed

In 4994:

Support Theme: After [4683], add a similar message with theme and plugin references to the list of tips above new topic form.

This should further reduce the number of questions related to a specific plugin or theme in general forums.

Props zoonini.
Fixes #2530.

#3 follow-up: @zoonini
2 years ago

  • Resolution fixed deleted
  • Status changed from closed to reopened

I just realized that the "Don't post here – instead" part doesn't make sense when you're posting from within a theme or plugin forum, since you're already in the right place.

Instead, maybe this wording makes more sense:

Looking for help with a specific theme or plugin? Be sure you're in the theme or plugin's individual forum before posting. Visit the theme or plugin's page and find the "View support forum" link to find it.

Also open to better wording. Maybe we could omit

Visit the theme or plugin's page and find the "View support forum" link to find it.

#4 in reply to: ↑ 3 @SergeyBiryukov
2 years ago

Replying to zoonini:

Instead, maybe this wording makes more sense

I think we could just remove the message from theme and plugin forums, would that work?

#5 @zoonini
2 years ago

I think we could just remove the message from theme and plugin forums, would that work?

Brilliant idea if we can do that @SergeyBiryukov - thank you!

#6 @SergeyBiryukov
2 years ago

  • Resolution set to fixed
  • Status changed from reopened to closed

In 5012:

Support Theme: After [4994], remove the "don't post here" message from theme and plugin forums, since that is actually the right place to post.

Props zoonini.
Fixes #2530.

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