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Opened 3 weeks ago

Last modified 3 weeks ago

#4576 new enhancement

Support Forums: Add Topic Notes for Moderators and Plugin/Theme Support Role

Reported by: macmanx Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

The availability of thread notes is currently one of the biggest things separating managing support here vs elsewhere. They can be immensely helpful for situations where more than one person may be involved in a thread, such as the moderators needing to watch a particular situation, or plugin/theme shops that have multiple support employees.

The User Notes have been nearly life-changing for the moderators, and I suspect this will have a similar impact going forward.

As far as implementation goes, I'm not thinking of anything fancy, just a text field either at the top or bottom of the thread that is only viewable to moderators and plugin/theme support personnel (in their own forums, of course).

Change History (1)

#1 @macmanx
3 weeks ago

  • Summary changed from Support Forums: Add Thread Notes for Moderators and Plugin/Theme Support Role to Support Forums: Add Topic Notes for Moderators and Plugin/Theme Support Role
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