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Opened 2 weeks ago

Last modified 5 days ago

#4577 new enhancement

Change page that shows topics with no replies on Support Forum

Reported by: felipeloureirosantos Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

Today some people do not get support on WordPress.org support forums around the world. They reason is not just because you don't have someone to answer, but actually because volunteers can't see the topic.

That is something natural considering that users have a social media dynamic, and they don't really know how the forum works. But still they just want some help.

I believe we should change it to "Topics with no interactions". It might be a simple way that will let us into a huge improvement.

Maybe in this case we could set those condition for showing it on this page:

  • Topic is open;
  • Topic has no replies from users besides OP;
  • Topic is set as unresolved.

Here you can see an example from pt-BR support forum. It was around 2 weeks ago.

https://i.imgur.com/kPClddO.png

Change History (8)

This ticket was mentioned in Slack in #forums by felipeloureirosantos. View the logs.


2 weeks ago

#2 @jonoaldersonwp
2 weeks ago

This is a great idea.

#3 @felipeloureirosantos
2 weeks ago

  • Summary changed from Change "Topics with no replies" on Support Forum to Change page that shows topics with no replies on Support Forum

#4 @mariovalney
2 weeks ago

Check the post hasn't replies from users besides OP is great.

#5 @sterndata
2 weeks ago

I believe this view is currently filtered on whether the OP chose whether this is a support topic or not. That's unreliable, so if that's the case, that bit of meta should be ignored. A topic has replies from someone other than the OP or it doesn't.

#6 @dd32
5 days ago

The way https://wordpress.org/support/view/no-replies/ works is that it queries for any topic that:

  • Isn't within the review forums
  • Post Meta _bbp_reply_count < 1
  • topic_resolved = no

I believe this view is currently filtered on whether the OP chose whether this is a support topic or not.

The topic_resolved seems like it probably limits it to those support topics. We can probably change that to topic_resolved != 'yes'.. buuut:

In order to match the Topic has no replies from users besides OP conditional, we'd have to add a new post_meta item which is removed upon either a) topic resolve, or b) reply from non-OP and that is only added to real threads (not reviews, or hidden forums), which would probably greatly simplify this filter view as it could then be a single post-meta query and not have to include extra forum limiters, etc.

#7 @felipeloureirosantos
5 days ago

Hi there,

I believe this view is currently filtered on whether the OP chose whether this is a support topic or not. That's unreliable, so if that's the case, that bit of meta should be ignored.

The topic_resolved seems like it probably limits it to those support topics. We can probably change that to topic_resolved != 'yes'

I believe that would make more sense keep the filter, but maybe we should set this option (support topic or not) just available to moderators (e.g. when a moderator needs to highlight a topic). This way it still wouldn't show non-support topics, but users wouldn't be able to do that.

In order to match the Topic has no replies from users besides OP conditional, we'd have to add a new post_meta item which is removed upon either a) topic resolve, or b) reply from non-OP and that is only added to real threads (not reviews, or hidden forums), which would probably greatly simplify this filter view as it could then be a single post-meta query and not have to include extra forum limiters, etc.

I think that it would work just fine.

This ticket was mentioned in Slack in #forums by felipeloureirosantos. View the logs.


5 days ago

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