Opened 3 years ago

Last modified 16 months ago

#5722 new enhancement

Support Forums: Allow plugin/theme support the ability to self-close topics

Reported by: clorith's profile Clorith Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:


Plugin representatives/authors (and theme ones when that is implemented) have the option to sticky their own topics if they wish to, but they do not have control over closing topics.

The reasoning for this is simple, knowing when to close a topic, to not cause more harm than good, isn't something everyone has a good enough grasp of, and the end result for the users can often be a very negative one as a result. Based on this, the ability to lock a topic has been (rightfully so, in my opinion) restricted to moderators of the forums.

But there is a case to be made for announcement posts made by authors, with new versions, special situations needing a sticky topic and similar, and having them sticky, but not close, such a topic is often counter productive.

We should allow a support rep/author the ability to close a topic, but only if it's their own topic, AND there are no replies to the topic already. The second criteria is to avoid them closing a discussion, for example if they are unhappy with the way it is evolving, if there's a case to be made there, it is often much better to report a topic and have an experienced moderator have a look and help diffuse the situation.

Change History (2)

This ticket was mentioned in Slack in #forums by clorith. View the logs.

2 years ago

This ticket was mentioned in Slack in #forums by vladytimy. View the logs.

16 months ago

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