Making WordPress.org

Opened 6 months ago

Last modified 2 months ago

#5758 new defect

HelpHub feedback form message needs to be improved

Reported by: fierevere Owned by:
Milestone: Priority: normal
Component: HelpHub Keywords:


Current feedback form message is not very descriptive and many users are trying to get help using this form, however they might dont get any response and their comments are silently dropped as unrelated to improving documentation.

Users should be advised to post on support forums if they need any further help with their issue.

Example article: https://wordpress.org/support/article/faq-my-site-was-hacked/

Current message:
Feedback you send to us will go only to the folks who maintain documentation. They may reach out in case there are questions or would like to followup feedback. But that too will stay behind the scenes.

Maybe adding something like this will help:
If this article did not help you and you need more support, then please post your request at support forums (link to forums)

(Feel free to suggest/improve the wording)

Change History (4)

This ticket was mentioned in Slack in #docs by yui. View the logs.

4 months ago

#2 @tobifjellner
4 months ago

I'd suggest that the whole form would be changed. By default, the form should only display a button "Suggest an improvement to this article". If that button is clicked, then the text field is shown.

In parallel, Another button that links to the support forums "Ask a question about this in the forums". Perhaps it could even prefill the "New topic" form with a link to the article just read.

#3 @estelaris
2 months ago

I am bringing this issue again to the docs team, since we have replaced the way to report issues in the articles via GitHub

This ticket was mentioned in Slack in #forums by yui. View the logs.

2 months ago

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