HelpHub feedback form message needs to be improved

[fierevere]

Current feedback form message is not very descriptive and many users are trying to get help using this form, however they might dont get any response and their comments are silently dropped as unrelated to improving documentation.

Users should be advised to post on support forums if they need any further help with their issue.

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Example article: ​https://wordpress.org/support/article/faq-my-site-was-hacked/

Current message:
Feedback you send to us will go only to the folks who maintain documentation. They may reach out in case there are questions or would like to followup feedback. But that too will stay behind the scenes.

Maybe adding something like this will help:
If this article did not help you and you need more support, then please post your request at support forums (link to forums)

(Feel free to suggest/improve the wording)

[tobifjellner]

I'd suggest that the whole form would be changed. By default, the form should only display a button "Suggest an improvement to this article". If that button is clicked, then the text field is shown.

In parallel, Another button that links to the support forums "Ask a question about this in the forums". Perhaps it could even prefill the "New topic" form with a link to the article just read.

[estelaris]

I am bringing this issue again to the docs team, since we have replaced the way to report issues in the articles via GitHub

[milana_cap]

We want only logged in users to be able to leave feedback because we want to be able to track contributions.

[tobifjellner]

@milana_cap
In two places, please make the URL
esc_url( 'https://wordpress.org/support/welcome/' ) available to localization.

[milana_cap]

For reasons explained in this comment, the logged in user conditional was removed and I put it back. There's just too much spam and the maintenance time is not worth it.

For now I have just linked to ​Welcome page on Forums because we need to know exact forum to be able to target "New Topic" screen. This is something we can discuss when the HelpHub content is re-categorised.

Oh right @tobifjellner, I'll add internationalisation now.

[estelaris]

#5955 was marked as a duplicate.

[estelaris]

#5007 was marked as a duplicate.