Create Review - UX improvements along the entire user journey

[abitofmind]

The entire user experience of creating a review has usability issues along different touch points:

• Website
• Email notifications
• Review moderation

I) Both general usability issues, regarding navigation/orientation and readability.

II) And also service design issues along the user journey:

• Missing option "email me a copy" during creation of the review
• Email notification you receive when your review was archived contains no info how to followup
  • how to get a backup to use as the basis for refinements
  • whom/where to contact in case you oppose or in case you experience technical issues.

See below a series of annotated screenshots/mockups which show both the problems and the proposed solutions:

[abitofmind]

#5867 manifests itself as one of the issues among others, outlined here in this very issue.

[jdembowski]

Email notification you receive when your review was archived contains no info how to followup

I suggest that not be an option in the forums. Sometimes abuse us archived and no one wants to have a conversation with an abuser. No email should go out in that scenario.

Edit: To expand on that, when I (a forum moderator) archive a review if the user needs a notification, I @ reply the user prior to archiving. They will get the email from the forums.

In the case where a many months old review is archived for cause, I do not because why bother someone who left a review 18 months ago?

[macmanx]

Email notification you receive when your review was archived contains no info how to followup

I agree, with Jan, we definitely do not want to open up an email address to abuse, but this is still probably something we can address internally with the Support Team.

In the past, I've included something in these replies like:

If you have any questions, you can reach the Moderators in the #forums channel on our Slack instance: ​https://make.wordpress.org/chat/

[abitofmind]

@jdembowski and @macmanx what you commented regarding followup: Totally in my spirit!

• By followup possibility I meant a footer text with either a mini summary and/or link(s) to policy page & forum team contact page.
• This should always come from a no-reply email and not contain any links sensitive for abuse.
• No convenience options at all for real abusers, but legitimate reviewers being victim to a false positive by human or machine decision should have at least a formal chance to look up info how to follow up.

What about the other proposals contained in this issue?

[macmanx]

No convenience options at all for real abusers, but legitimate reviewers being victim to a false positive by human or machine decision should have at least a formal chance to look up info how to follow up.

Yeah, for that @abitofmind check out #5878