Making WordPress.org

Opened 5 weeks ago

Closed 9 days ago

#7596 closed enhancement (duplicate)

Adding Support Reps: Include an "I have read the support guidelines" checkbox

Reported by: mrfoxtalbot's profile mrfoxtalbot Owned by:
Milestone: Priority: normal
Component: Plugin Directory Keywords:
Cc:

Description

Let's add a checkbox to the "Add Support Rep" form to have the plugin author that the person they are adding is aware of the Forum Guidelines.

I realize people tend to ignore checkboxes but having one there would be importante for two reasons:

  • Support Reps are sometimes full time employees and can lose their livelihood due to a mistake. This checkbox will make it less likely they will learn the hard way.
  • If a support rep gets modwatched or banned for breaking the guidelines, moderators will be able to point out that they had explicitly accepted those guidelines.


Attachments (1)

Annotation on 2024-04-17 at 15-23-07.png (67.0 KB) - added by mrfoxtalbot 5 weeks ago.
Mock up of "I have read and agree with the Forum Guidles" showing under the "Add Support Rep" form

Download all attachments as: .zip

Change History (5)

@mrfoxtalbot
5 weeks ago

Mock up of "I have read and agree with the Forum Guidles" showing under the "Add Support Rep" form

This ticket was mentioned in Slack in #forums by courtneyengle. View the logs.


5 weeks ago

#2 @dd32
5 weeks ago

The major problem with this is that you're not actually verifying anything.

Asking the plugin author if the support rep has read it, is.. pointless.. They're just going to click the checkbox and no further action will be taken.

There's zero reason to believe that the support rep is even aware of the forum guidelines.

This is probably better off targeting the support reps directly.


One manner that it could be done, is having a banner at the top of the support forums that the actual support rep (and plugin authors!!) explicitly agree to dismiss.

The notice could even be versioned, so if the forum guidelines get updated, we can require that everyone gets the notice again.

I suspect showing the notice to everyone isn't needed - just those who have additional roles on the forums (Plugin author, support rep, moderator, etc)

#3 @dd32
5 weeks ago

See #7255 for adding the nag to everyone

#4 @dd32
9 days ago

  • Resolution set to duplicate
  • Status changed from new to closed

I'm going to close this in favour of #7255.

My reasoning is primarily, that the question of "do you agree to the guidelines" needs to be asked of the account being added, not whom is adding them.

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