WordPress.org

Making WordPress.org

Opened 6 months ago

Last modified 3 months ago

#4007 new defect

Support Forums: Improve the look and usability of Forums page

Reported by: joyously Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords: ui-feedback
Cc:

Description

The Forums page https://wordpress.org/support/forums/ has a look that is very similar to the Support home page, and is confusing because it is. It would be better as a compact list than as big squares of white space. It should be giving the overview of the forums, yet it can't be seen without scrolling a lot.

Also, the 3 squares at the top (with icons) are not the focus of the page, but all you can see "above the fold". I suggest they be moved to the bottom. Their icons could be made smaller also.

I have attached a screenshot of a quick rearrangement.

Attachments (2)

Forums WordPress.jpg (161.0 KB) - added by joyously 6 months ago.
This is how I think it looks better and more useful.
4007.png (46.8 KB) - added by SergeyBiryukov 6 months ago.

Download all attachments as: .zip

Change History (15)

@joyously
6 months ago

This is how I think it looks better and more useful.

#1 @joyously
6 months ago

I forgot to mention that the current page has no title. I added the title in my screenshot.

@SergeyBiryukov
6 months ago

#2 in reply to: ↑ description @SergeyBiryukov
6 months ago

Replying to joyously:

The Forums page https://wordpress.org/support/forums/ has a look that is very similar to the Support home page, and is confusing because it is. It would be better as a compact list than as big squares of white space. It should be giving the overview of the forums, yet it can't be seen without scrolling a lot.

I agree. Previously there was a list, linked to from the header (#2455), which was much easier to browse, for me at least: 4007.png.

This was changed with the introduction of HelpHub templates in [7835]. I'd like to restore that list somewhere.

Also, the 3 squares at the top (with icons) are not the focus of the page, but all you can see "above the fold". I suggest they be moved to the bottom. Their icons could be made smaller also.

Related: #2570

#3 @joyously
6 months ago

Here is a surrogate vote for changing this page, from https://wordpress.org/support/topic/default-end-of-post-text-in-gutenberg-how/#post-11014024

Stumbled across the ability to create a new topic once again.

The key is to skip past the “Welcome to Support” link (so appealing, so right there…)
and go down to one of the “View Forum” links. That takes you to an actual forum, where you can review and create topics!

(Writing these notes for myself, so I’ll remember them!)

#4 @dd32
6 months ago

  • Keywords ui-feedback added

This ticket was mentioned in Slack in #forums by joyously. View the logs.


5 months ago

#6 @sterndata
5 months ago

I just find the layout of the page diminishes the support forums. You have to scroll down past other stuff that has nothing to do with forums. And the spacing and white space obscures the fact that there is content further down.

However, I suspect most people find the forums via a Google search.
which leads to https://wordpress.org/support/, on which the forums are, again, hidden at the bottom of a p;age with too much white space and way down where people are unlikely to see them.

Were it my page, https://wordpress.org/support/forums/, there'd be a lot less white space because it's just really difficult to read and there's a lot of extraneous (and overly large) white space. I'd have gone for two columns, forums and descriptions on the left and welcome, documentation, and get involved on the right.

Last edited 5 months ago by sterndata (previous) (diff)

This ticket was mentioned in Slack in #meta by joyously. View the logs.


5 months ago

#8 @SergeyBiryukov
4 months ago

The issue with the current layout is that it doesn’t really look like a list of interactive forums at a glance, and people are mistaking it for an index of static content.

Per the latest Meta meeting, the consensus was to move the 3 columns at the top below the list of forums and see if that improves discoverability. Additionally, I think removing some excess padding as suggested in #2570 would help here.

As a next step, we could look into adding topic and post counts, as seen previously in 4007.png.

If the grid layout is still too difficult to scan whereas a list layout would be easier, a redesign to make the usability better is also an option.

#9 follow-up: @Clorith
4 months ago

The list view may not be ideal here, it was a fallback previously that could only be reached via a single breadcrumb link that hadn't been rewritten yet.

Some aspects that should be maintained moving forward that we'll lose here is things like the top three call to actions, stats show that almost 25% of all visitors to the forums go to the forum welcome from there for example, which is how we surface the guidelines, FAQ and so on.

Some design/UX person may need to have a look over here and see if we can find a better way of surfacing that information first before users go on to post if we are making changes to this area.

#10 @WP.org
3 months ago

I posted a related comment here -- https://wordpress.org/support/topic/fixing-this-confusing-and-frustrating-site/ -- and was guided to this post by a helpful reply from @joyously.

The question of whether the site currently 'works' or not can be answered in mere moments by anyone. Find a friend or family member who has not visited the site, start them at the home page, then tell them to find a given forum -- or any forum -- for posting a question.

In less than five minutes they will try to kill you.

#11 in reply to: ↑ 9 @JarretC
3 months ago

Replying to Clorith:

Some aspects that should be maintained moving forward that we'll lose here is things like the top three call to actions, stats show that almost 25% of all visitors to the forums go to the forum welcome from there for example, which is how we surface the guidelines, FAQ and so on.

Go to the forum welcome from where exactly? Meaning that those visitors that end up at say https://wordpress.org/support/forum/installation/ are ones that clicked on either the Installing WordPress header or clicked on the link for that section?

This ticket was mentioned in Slack in #meta by joyously. View the logs.


3 months ago

This ticket was mentioned in Slack in #docs by joyously. View the logs.


3 months ago

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