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Opened 4 weeks ago

Last modified 3 days ago

#4007 new defect

Support Forums: Improve the look and usability of Forums page

Reported by: joyously Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords: ui-feedback
Cc:

Description

The Forums page https://wordpress.org/support/forums/ has a look that is very similar to the Support home page, and is confusing because it is. It would be better as a compact list than as big squares of white space. It should be giving the overview of the forums, yet it can't be seen without scrolling a lot.

Also, the 3 squares at the top (with icons) are not the focus of the page, but all you can see "above the fold". I suggest they be moved to the bottom. Their icons could be made smaller also.

I have attached a screenshot of a quick rearrangement.

Attachments (2)

Forums WordPress.jpg (161.0 KB) - added by joyously 4 weeks ago.
This is how I think it looks better and more useful.
4007.png (46.8 KB) - added by SergeyBiryukov 4 weeks ago.

Download all attachments as: .zip

Change History (8)

@joyously
4 weeks ago

This is how I think it looks better and more useful.

#1 @joyously
4 weeks ago

I forgot to mention that the current page has no title. I added the title in my screenshot.

@SergeyBiryukov
4 weeks ago

#2 in reply to: ↑ description @SergeyBiryukov
4 weeks ago

Replying to joyously:

The Forums page https://wordpress.org/support/forums/ has a look that is very similar to the Support home page, and is confusing because it is. It would be better as a compact list than as big squares of white space. It should be giving the overview of the forums, yet it can't be seen without scrolling a lot.

I agree. Previously there was a list, linked to from the header (#2455), which was much easier to browse, for me at least: 4007.png.

This was changed with the introduction of HelpHub templates in [7835]. I'd like to restore that list somewhere.

Also, the 3 squares at the top (with icons) are not the focus of the page, but all you can see "above the fold". I suggest they be moved to the bottom. Their icons could be made smaller also.

Related: #2570

#3 @joyously
4 weeks ago

Here is a surrogate vote for changing this page, from https://wordpress.org/support/topic/default-end-of-post-text-in-gutenberg-how/#post-11014024

Stumbled across the ability to create a new topic once again.

The key is to skip past the “Welcome to Support” link (so appealing, so right there…)
and go down to one of the “View Forum” links. That takes you to an actual forum, where you can review and create topics!

(Writing these notes for myself, so I’ll remember them!)

#4 @dd32
4 weeks ago

  • Keywords ui-feedback added

This ticket was mentioned in Slack in #forums by joyously. View the logs.


3 days ago

#6 @sterndata
3 days ago

I just find the layout of the page diminishes the support forums. You have to scroll down past other stuff that has nothing to do with forums. And the spacing and white space obscures the fact that there is content further down.

However, I suspect most people find the forums via a Google search.
which leads to https://wordpress.org/support/, on which the forums are, again, hidden at the bottom of a p;age with too much white space and way down where people are unlikely to see them.

Were it my page, https://wordpress.org/support/forums/, there'd be a lot less white space because it's just really difficult to read and there's a lot of extraneous (and overly large) white space. I'd have gone for two columns, forums and descriptions on the left and welcome, documentation, and get involved on the right.

Last edited 3 days ago by sterndata (previous) (diff)
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